Welcome to Global Micro! We’re excited that you are joining our network of people who care about the safety and well being of pets. Please take the time to read these terms and conditions as they set out your rights and responsibilities when using our website.
You may be required to create an account to access certain features and to benefit from our goods and services. You must ensure that any information you give to us when creating an account, including personal information and pet information, is accurate and up-to-date at all times, and that you regularly update photos of pets. Any photos you upload of pets must be of the pet only and must not be offensive in any way. You can choose your username and password, and it is your responsibility to keep your account details confidential. You are liable for all activity on your account. At our sole discretion, we may refuse to allow any person or organisation to register or create an account.
As an organisation
Organisations like vets, implanters, councils, welfare companies, or breeders, can create an ‘organisation account’ on the Site, and register the details of pets and their owners. When you provide pet owner contact details to us, we will then invite that owner to create their own account. You warrant that you have informed any person whose personal information you provide to us and that you have obtained their consent to provide us with their personal information and for us to use it in accordance with these Terms.
As a pet owner
You can create an ‘owner account’, whether invited by us because an organisation has registered your pet, or simply by signing up directly through the Site.
To access our services, you may select a membership. You may choose between different tiers of membership to access different services and different membership periods as set out on our Site.
You may be required to and you agree to pay us the fees set out on the Site in relation to your chosen membership including any applicable GST (Membership Fee) at the intervals described in your membership, throughout the duration of your membership in advance of the next billing cycle. In some cases, your payment date may change, for example, if payment is unable to be processed or if your membership began on a day not contained in a given month.
You authorise us to debit your payment method on each relevant payment date for the Membership Fee, in accordance with this clause.
Memberships automatically continue until cancelled in accordance with this clause and cannot be suspended.
To the maximum extent permitted by law, all amounts paid to us are non-refundable and we do not allow refunds of the Membership Fee for change of mind or other circumstances.
We may modify the Membership Fee from time to time upon notice to you. Where you have chosen an ongoing membership, the updated Membership Fee will apply in the next billing cycle after the change has occurred. If you do not agree to the price change, you may cancel your membership in accordance with this clause.You may request to upgrade, downgrade or cancel your membership by providing us with written notice which you may provide via email or through the Site (you must give us sufficient notice as required on the Site). Your payment method will automatically be charged the Membership Fee for your new membership tier on the payment date on which the upgrade or downgrade becomes effective.
You may cancel your membership at any time in the account page section of your account settings by giving us the notice required on the Site. If you cancel your membership, we are required by law to retain your basic contact details on our register, including as a pet owner, your name and address, and the name and breed of your pet.
You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the Product Price at the time you place your order.We may, at our absolute discretion, accept or reject an order.
We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.
It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site.You must pay us the purchase price of each product you order plus any applicable GST or delivery costs based on the delivery options selected by you as set out on the Site (the Product Price) using one of the methods set out on the Site.
When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered