HomeSafe ID FAQ Page

Frequently Asked Questions (FAQ)

We understand the closure of HomeSafe ID has raised questions for many pet owners. To make things easier, we’ve answered some of the most common queries about the transfer of pet records to the Global Micro Animal Registry (GMAR).

This page explains what the changes mean, why your pet’s record may have moved, and how you can update or manage your details with us.

Why has my pet’s record been moved to GMAR?

When HomeSafe ID closed, the Queensland Government took steps to ensure pet microchip data remained protected. The database was securely divided between two national registries, ourselves (GMAR) and Central Animal Records (CAR).

At least one of your pet’s records was assigned to GMAR so it could remain active and searchable if your pet ever went missing.

What if some of my pets are with GMAR and some with CAR?

Because of the way records were split, some pets in the same household may now be registered with different registries. We know it’s easier to keep all your pets in one place, and we’d love for them to stay with us at GMAR.

If you’d like to move pets from CAR to GMAR, you’ll need to contact CAR directly about their deregistration process.

If instead you’d prefer to move pets from GMAR to CAR, you can request deregistration by sending an email to help@globalmicro.com.au.

How do I let you know if my pet has sadly passed away?

We know how heartbreaking it can be to lose a beloved pet, and we’re truly sorry if this message has reached you at a difficult time. Unfortunately, the information we received from HomeSafe didn’t include whether pets had passed on.

If your pet is no longer with you, please let us know by completing our short form so we can update their record with care.

👉 Let us know your pet has passed

How long will it take for updates to show in my account?

If you create your GMAR account and make updates to your details online, this will be updated straight away.

If you’ve submitted a form or asked our team to update something for you, please allow up to 5–10 business days. We’ll always do our best to process requests sooner, but this timeframe allows us to carefully review each update and make sure your pet’s record is accurate. This way, you can be confident your pet’s record is always accurate and up to date.

What if I have other pets already registered with GMAR?

Some owners may now have duplicate accounts if they previously had pets with GMAR and also pets transferred from HomeSafe. If this applies to you, you can request to merge your accounts into one for easier management.

👉 Request an account merge

How do I register a new pet with GMAR?

If you’d like to register a new pet, we suggest starting by activating your GMAR account. This will give you your login details and allow you to confirm that your own contact information is current.

Once your account is set up and your details are correct, simply click “Register Your Pet” from the menu, and follow the prompts on screen.

I need help with something else

If your question isn’t answered above, please use our general enquiry form so we can assist you more efficiently.

👉 Submit a general enquiry

Frequently Asked Questions (FAQ)

Why has my pet’s record been moved to GMAR?

What if some of my pets are with GMAR and some with CAR?

How do I let you know if my pet has sadly passed away?

How long will it take for updates to show in my account?

What if I have other pets already registered with GMAR?

How do I register a new pet with GMAR?

I need help with something else

Did you know, our Gold Membership allows you as the pet owner to be in total control if your pet should ever go missing?

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