General payment terms

All payments of Membership Fees or Product Price must be made via one of the payment methods set out on the Site which may include credit card, a third-party payment processor or direct debit. Any direct debit arrangement will be subject to additional terms and conditions from our third-party payment provider, as set out on the Site.

You acknowledge and agree that you must have sufficient funds in your selected payment account in order to pay any amounts due and payable. You are responsible for paying any fees, such as bank fees, for any payments that are dishonoured.You must not pay, or attempt to pay, any fees by fraudulent or unlawful means.It is your responsibility to provide valid payment details and ensure that your payment details are up to date.

You may update these at any time by contacting us at the details provided below.If any payment has not been made within 7 days of the payment date, or as per the payment date as defined on a provided tax invoice, we may suspend or terminate your access to our services in accordance with these Terms.

Availability and delivery

All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image).

We normally dispatch products within 2-3 business days of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.


We offer refunds of products for change of mind where we determine (at our absolute discretion):

a)you have provided the proof of purchase and you purchased the products within 7 days prior to the request for a refund.
b)the products are in their original condition and have not been used, worn, engraved, damaged or tampered with.
c)the products are not sale items; and)a return form has been completed.

We will not cover the costs of delivery or re-delivery for a change of mind return and you must cover these yourself.All returns should be sent to the postal address on the Site. We recommend you send any returns by registered post as we will not be responsible for lost returns. Once we have examined the products and your request, we will notify you of our determination by email. Please allow up to 5 business days after receiving your return for us to process claims.

Any refunds will be made via the payment method used to purchase the products.

Global Micro Spotter Network

If you have access to our Global Micro Spotter Network, you must only send out an alert through our Site if your pet is legitimately missing, and if you have made a conscious effort to find your pet, including by searching your local area, and contacting your local vets and animal pounds.

Consumer Guarantees

Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may give you rights, warranties and guarantees relating to our goods and services which cannot be excluded (Statutory Rights). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage to our goods. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL.