It’s important to know that the previous owner (the pet’s current registered owner in our system) is responsible to ensure the ownership details of your new pet are changed from their name to yours.

In the first instance, we always recommend getting back in touch with the breeder of previous owner and asking them to do this for you.

If they don’t respond or are unsure of the process themselves, you can navigate to our Change Ownership page to find a more detailed explanation of how to proceed.

If you’re still unsure of the process, please give us a call on 02 8338 9063 or send us an email at and we will be able to help you further.