The best place to start is by logging in to the website by Clicking Here or via the Login button at the top of the page. Once logged in, navigate to the My Profile page where you can simply update your information as required. Here you can change your Phone Numbers, Email Address and Residential Address if you move but you won’t be able to change your name or details specific to your animal.

To update your animal’s details, simply navigate to the My Pets page and select the microchip number for the pet from the provided list which will provide you with an option to update their details. This is also where you can complete a Change of Ownership in to someone else’s name for the selected pet.

Alternatively, if you want to change your name due to a spelling mistake or if you have recently legally changed your name (through marriage, for example) please give us a call on 02 8338 9063 or send us an email at and we will be able to help you further.