How can we help?

Welcome to our Frequently Asked Questions (FAQ’s). Here we try to cut through some of the issues you may face and explain your rights and responsibilities as a Pet Owner or a Vet/Implanter in Australia. If you would like to skip ahead, feel free to contact us at the bottom of this page.

We know it’s not always easy to find the information you’re looking for. With different National, State and Local registries operating across Australia, each with their own processes and procedures, basic questions seem to have lengthy and complicated solutions.

We also respect and rely on your feedback so, in addition to the more commonly askes questions below, we have also included a form where you can submit new questions straight to our helpful team. If we find the solution may help others in your situation, we will also add it to our FAQ’s page.

Frequently Asked Questions

General FAQ’s

  • Where can I download your forms?

    From the very beginning, the team here at Global Micro have always sought for environmental sustainability, which is why we have moved away from traditional paper forms for New Registrations and Changes of Ownership for existing owners. These forms can now be found online or by following one of the below links.

    If you are a new pet owner, unfortunately there is no online form for you yet, you can either contact the breeder or previous owner of your pet and ask them to complete the change of ownership online or navigate to our Change Ownership page for further instructions and to download the relevant paperwork.

  • Where can I read your Privacy Policy, Terms and Conditions?

    All links to our Policies and Terms & Conditions can be found in the footer, at the bottom of any page on our website. You can also click on the links provided here to access specific documents.

  • Pet Owner FAQ’s

  • Why register with Global Micro Animal Registry?

    Registries run by state and local councils are primarily concerned with being able to identify a pet and its owner after the pet has been found and handed in to a council shelter or pound, often with fees and/or penalties imposed on the owner for losing their pet in the first place.

    Our priority is in reuniting owners and missing pets as quickly and safely as possible. That’s why as a member of the Global Micro family, you will have access to a range of features all designed to help reunite you with your loved ones.

    Every one of our members has access to their details 24/7 online to keep their information up to date at any time. We can then share this with our authorised vet's and council officials allowing for immediate identification of your pet and ensuring that they are provided the absolute best care while they wait for you to get to them.

    We also offer an upgrade to Gold Membership that provides even more benefits. With a click of a button, you can activate a missing pet alert from your mobile, desktop or other device to local Vets, Pounds, Councils and Spotters Network within minutes. Sign up and receive up to $30 worth of value with a complimentary Welcome Pack delivered straight to your door, filled with goodies and tips on how to maximise your search efforts.

  • Why do I need to Microchip and Register my pet?

    Registering your pet makes it easier to return them to you if they go missing and almost any domestic animal can be microchipped and registered, including birds and reptiles.

    In most states across Australia, it is also a legal requirement that all cats, dogs (excluding some working farm dogs) and horses are microchipped with an ISO approved PPID (Prescribed Permanent Identification Device) for life. Some councils also require your pet to be registered with them after the microchip is implanted. We recommend that you contact your local council to find out whether this applies to you.

    If you're not sure which council you belong to, click on the relevant state here:
  • I've purchased or received an animal, what do I do next?

    It’s important to know that the previous owner (the pet's current registered owner in our system) is responsible to ensure the ownership details of your new pet are changed from their name to yours.

    In the first instance, we always recommend getting back in touch with the breeder of previous owner and asking them to do this for you.

    If they don't respond or are unsure of the process themselves, you can navigate to our Change Ownership page to find a more detailed explanation of how to proceed.

    If you're still unsure of the process, please give us a call on 02 8338 9063 or send us an email at contact@globalmicro.com.au and we will be able to help you further.

  • I've sold or given my animal to someone else, what do I do?

    If you have sold or given your pet to someone else, it is your (as the pet's current owner) responsibility to ensure the ownership details of your pet are changed to the new owner.

    To do this, you can login to this website by Clicking Here or by clicking Login from the top of any page on our website. Simply navigate to the My Pets page where will be able to complete a Change of Ownership in to someone else’s name for the selected pet.

    This will allow you to complete the Change of Ownership to the new owner online which, once all the required information has been entered and payment has been received, will instantly transfer the selected pet to the new owner and send them a notification advising them that they now have a pet registered in their name. Please note: This will incur a transfer fee as a once off payment.

  • How do I update my pet’s details?

    Start by Clicking Here or by clicking Login from the top of any page on our website. Simply navigate to the My Pets page and click the microchip number for pet from the provided list which will display an option to update their details. The My Pets page is also where you can complete a Change of Ownership in to someone else’s name if required.

    If you're still unsure of the process, please give us a call on 02 8338 9063 or send us an email at contact@globalmicro.com.au and we will be able to help you further.

  • How do I update my details?

    The best place to start is to access your online account by Clicking Here or by clicking Login from the top of any page on our website. Once you have successfully logged in, navigate to the My Profile page where you can simply edit your details as required. Here you can change your Phone Numbers, Email Address and Residential Address if you move but you won't be able to change your name or details specific to your animal from this screen. Once you’ve finished, click the Save Changes button at the bottom of the page.

    To update your pet’s details, simply navigate to the My Pets page and click the microchip number of pet from the provided list which will display an option to update their details. The My Pets page is also where you can complete a Change of Ownership in to someone else’s name if required.

    Alternatively, if you want to change your name due to a spelling mistake or if you have recently legally changed your name (through marriage, for example) please give us a call on 02 8338 9063 or send us an email at contact@globalmicro.com.au and we will be able to help you further.

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  • How do I update my details?

    The best place to start is by logging in to the website by Clicking Here or via the Login button at the top of the page. Once logged in, navigate to the My Profile page where you can simply update your information as required. Here you can change your Phone Numbers, Email Address and Residential Address if you move but you won't be able to change your name or details specific to your animal.

    To update your animal’s details, simply navigate to the My Pets page and select the microchip number for the pet from the provided list which will provide you with an option to update their details. This is also where you can complete a Change of Ownership in to someone else’s name for the selected pet.

    Alternatively, if you want to change your name due to a spelling mistake or if you have recently legally changed your name (through marriage, for example) please give us a call on 02 8338 9063 or send us an email at contact@globalmicro.com.au and we will be able to help you further.

  • Vet FAQ’s

  • How do I apply for a Vet/Implanter account?
    You can apply for a Global Micro login by clicking on the Create Account button at the top of any page on our website or by clicking on the following link:

    If you have an emergency recovery please call us on 02 8338 9063 after submitting your account application or if you do have any further general questions, feel free to email us at contact@globalmicro.com.au or call us on 02 8338 9063 during business hours.

  • I can't access my account, what do I do?

    The first thing we always suggest is to double check your Access ID. Please note that typically, the second character in your access ID is a 0 (Zero) not an O (for Oscar).

    If you're sure you have the correct access ID, the next thing we can suggest is to try to reset your password by Clicking Here or on the Reset Password link at the bottom of the Login screen.

    Finally, if you are still having trouble accessing your account, give us a call on 02 8338 9063 and we will do our best to help.

  • Haven't found what you were looking for?

    If you would like to be contacted, please leave your name, email address and phone number below, along with your question:

      Get in Touch

      Get in Touch

      Haven’t been able to find you were looking for in FAQ’s? While we may not be able to talk to animals, we would love to have a chat with you. Give us a call or send us an email if you have any questions or need some help getting around.

      Opening Hours: Monday to Friday – 8:30am to 5:00pm (AEDT). Excluding NSW Public Holidays.

      Emergency Recoveries Available 24/7 by Logging In or Calling Us on 02 8338 9063.

      Postal Address:   PO Box 471, Hurstville NSW 1481

      Global Microchip Registry Pty Ltd
      ABN: 16 152 051 342